Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ross@deco.net.au. Please note that returns will need to be sent to the following address: 67-77 Airds Rd, Minto NSW 2566.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ross@deco.net.au. 

Damages and issues

Faulty or Defective Returns

Highland Spring will accept returns for any items that are faulty, defective, not as ordered or not of acceptable quality. We can arrange for a refund or replacement, depending on the circumstances.

When initiating a defective or not-as-ordered return, please provide the following information in your request

- Your Order Number and proof of purchase

- The items within your order that are defective or not as ordered

- The reason for returning them.

Our Customer Service team will review this information and provide a resolution in due course.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ross@deco.net.au.